Refund Policy
Sometimes you just have to return an item -we’ve all been there. We’d like to make the process simple! You may return most new, unopened items within 14 days of delivery for a refund of the returned product.
You should expect to receive your refund applied to your credit card within 3-5 business days of the product being received at our return center. It may take a few extra days to show up on your credit card statement. Please note, we will charge a restocking fee of 20% of the order. That fee will be subtracted from the amount credited back to the customer's credit card.
If you need to return an item, please Contact Us with your order number and product details. We’re here to help return your items quickly and painlessly.
All returns over $2,500 must be reviewed by upper management before they can be approved.
Due to our inability to resell returned custom products, we cannot accept returns on custom or special-order items.
Open Case Returns
Unfortunately, we cannot accept returns for opened cases.
Incorrect/Damaged Items
Unfortunately, it happens from time to time. If any item is incorrect, damaged or missing from your shipment, we will do everything in our power to get it right! For items rocket.direct proves defective upon receipt, errors in shipment, or exchange returns, no restock fee is charged.
Please note any damage clearly on the delivery receipt before signing.
- Contact us after receiving the package.
- Keep the damaged packaging/product, we may ask you to take photos of it.
We will pay the return shipping costs if the return is a result of damage or our error. Please Contact Us with your order number and product details and we'll get the ball rolling.
Return to Sender/Refused Deliveries
For any shipment where the order has been refused or returned and rocket.directis not at fault, the order will be refunded minus the cost incurred by shipping the product.Last updated: March 2nd, 2021